Returns & Exchange Policy
- We accept product returns or exchanges within 14 days of product delivery. This is applicable for product sales only. Products which are taken on lease, can only be returned at the end of the lease period. Any returns which are past 14 days of delivery cannot be returned or refunded, unless they arrived to you in a defective condition. Therefore, we urge you to check your products for any defects as soon as you receive them. If for any reason you are not satisfied with your order, please contact us within 24 hours of delivery to firstname.lastname@example.org
- To be eligible for a return, your item must be unused, and in the same condition that you received it. We recommend that you use a trackable shipping service and purchase shipping insurance for any returns. We don’t guarantee that we will receive your returned item. So for your complete peace of mind we recommend you always track your return delivery.
- The products must be unused in their original packaging, with their original labels still attached.
- To initiate a return, we require a receipt or proof of your purchase. If you would like to initiate a return please email us at email@example.com and we will send you returns information within 24 hours of receiving your email. Please do not send your purchase back to us without notifying us, as this will invalidate your right to a return, replacement or refund. Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item and the outcome of our inspection i.e. if the refund has been granted or declined.
- If your returns request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. If the return is declined, you will be advised of the reason why.
- At zXezXe we strive hard to ensure that all of our products are handcrafted to the highest quality. In the rare event of the product being damaged or defective, please contact us immediately on firstname.lastname@example.org after receiving the product and we will try our best to work out a viable solution for you.
- Please note that we only replace items if they are defective or damaged. Exchanges are only valid for product sales. Products leased from us can be exchanged only after the end of the lease period.
In addition to our Returns & Exchanges policy please read our Website T&C's for further infomation.